Creating a Customer Experience Solution


Nothing is more frustrating than missing an opportunity to connect with prospective customers. Planning101 Group has been approached to help clients this issue, and although every client is unique, each customer solution follows our process designed to maximize our client’s employee skill to create success.

Our client needed help managing its customer experience. After intensive research, the Planning101 team worked with their team to create a solution that was successful because it engaged the team and they felt ownership of the strategy. After conducting Learning, discovery and strategy meetings with the client, we merged our and their teams’ abilities with their needs and devised a plan with them project success.

Through the whole process the client reviewed our plan and offered their feedback, and we made all necessary adjustments as quickly as possible. We designed and developed the solution while teaming with the client, ensuring a solution was what the team needed and would be able to quickly learn and understand. Our results fit their expectations precisely.

Since implementation, we’ve worked closely with the client and have met each request, building a practical customer-centric program that can be and is applicable throughout their business. We helped the client turn a weakness into a strength, all by listening to their needs and helping the create a plan that they can execute on.

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© 2016 by planning101 Group Corp.

G. Reed, President of Dr. G on Leadership

During the coaching sessions, I discovered that Marie has an innate ability to meet you where you are while bringing out the best in you. I discovered that consulting in leadership and information technology offered me a niche place in the consulting world. What I learned from Marie is how I can best combine all of my education, work experiences, and skills into a consulting business. Marie can walk you through a step-by-step process to assist you towards your goals through conversations, assignments, inspiration, and encouragement. I particularly remember, Marie made this process easy to understand, and I wanted to glean more from Marie’s wealth of knowledge and experiences. I particularly remember telling Marie that she should write a book for the masses on a step-by-step process on how to start your coaching and consulting business. 

T. Gill, President of Trudy Gill Leadership and Development

Without Planning101 Group I would not have been able to create a plan for streamlining my operations and increasing my revenue. Because of them, I have increased my profits by 150% in just 6 months.  The other special attribute of Marie is that she listens.  Her answers are not cookie-cutter pat answers.  She wants to know what issues the business owners are facing in their mind and she seeks to meet them where they are.  In this way, she works her magic to get to the core of the challenges so she can better assist them in co-creating their solutions!  "